Healthy Smiles Dental Practice Advice for patients

Routine dentistry during COVID-19 requires the correct social distancing measures and personal protective equipment to be in place. That’s why, routine dentistry was suspended with the outbreak of coronavirus. In England, dentists can return to work from 8 June. A phased return is planned in Scotland, Wales and Northern Ireland.

What will dental appointments be like?

Practices will be working hard to source protective equipment and put measures in place to maintain social distancing measures. In England, many will not be able to offer all treatments from 8 June, but practices will need to prioritise their patients based upon their needs.

  • If you call to make an appointment, you will be asked some screening questions. You’ll be asked those same questions again at your appointment
  • You will probably be asked to use hand sanitiser or to wash your hands when you arrive (and again before you leave)
  • You will also find that waiting rooms might look a little different with two metre markers in place
  • You will also notice that the dental team may be wearing different protective equipment to what you are used to seeing
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

Referrals for certain procedures

Even after your practice has re-opened, please be aware that you may need to be referred to an urgent care centre for treatment. Some procedures won’t be offered right away in every practice. The supply of essential PPE (particularly certain masks) dictates whether a dentist can offer aerosol-generating procedures. As a result, many practices will continue to triage their patients to urgent dental centres for such treatment.

How you can help:

  • With the exception of children and persons in need, patients should come alone
  • A distance of at least two metres mush be observed if another patient is present in the dental practice
  • Staff will not shake your hand
  • If you show symptoms following appointment booking, you should contact the practice by phone
  • Please do not arrive early to the practice. If necessary, you should wait outside the practice
  • Please do not arrive without an appointment
  • Patients should attend wearing a mask if possible or be prepared to wear one.
  • It will likely be some time before dental services return to what you previously experienced as normal.

However, your dental teams will be doing all they can to ensure you receive the treatment you require in the safest way.

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NHS and Private Dental Practice. From 14/02/22 we are a Private Only Dental Practice. Please visit the Fees and Billing Page for further information. 

  • A reputation built on quality, promptness, and trust
  • A focus on simplicity

General

If you are a new patient we would like to take this opportunity to welcome you to our practice.
The Practice

There are 2 dentists at this dental practice: Dr. (Mrs) Minal Thanki(BDS, Birmingham) and Dr. Kumar Thanki(BDS, London). Healthy Smiles is a mixed NHS and Private Dental Practice. Our NHS list is currently closed to new adult patients as we are full. Adults can join us as  Private Patients. We have limited availability for new children on the NHS.

Dental Care

It is our practice philosophy to promote dental health at all times. Therefore we recommend regular check-ups. Practice Philosophy : Prevention is better than cure.
Referrals

Any patient requiring/requesting specialist treatment is referred. We accept referrals for root canal treatment.
Referral Services

In addition to routine treatment the practice offers:

Root Canal referral: We are a referral centre for root canals. Dr. Kumar Thanki has a special interest in root canals and will see you as a referred patient. AS A REFERRED PATIENT YOU ARE ONLY EVER SEEN SPECIFICALLY FOR THE INSTRUCTION OF YOUR REFERRING DENTIST. Dr. Kumar Thanki is not a specialist in this field. We also provide Dental Implantology Services.

Foreign Languages

In addition to English, languages spoken at this practice include: Hindi and Gujarati.

Treatment and Charges

You will be given a written estimate for charges before any treatment is carried out. All charges are due in advance and there is a refund for treatments which is not carried out. Same day emergency appointments are normally charged. Price list is available on request to collect from reception. For NHS treatment statutory NHS charges apply and patients holding qualifying benefits are normally exempt from charges.

Payment Methods

You may pay using credit and debit cards or cash or cheque. Full Payment is due before treatment commences. Cheque payments are not accepted for emergency procedures.

Cosmetic Dentistry

If any aspect of your dental appearance concerns you, no matter how trivial it may seem, please discuss it with us.

Anxious?

Some people have a deeply seated anxiety about dentistry. Please discuss it with us. We provide sedation for routine dental work.
Emergency Service

If you are in pain during surgery hours please call us as early as possible. We will do all we can to fit you in. A same day appointment charge will normally apply. Outside surgery hours please call our emergency number

Appointments

We always try to see patients at the appointed times. If you are kept waiting, there is usually a good reason, so please be patient. Please give us 24 hours notice to cancel appointments this will enable us to offer the slot to another patient.

Protection

As a caring practice we take all necessary precautions to protect patients and staff against blood-borne infections such as Hepatitis and Aids. We follow recommended guidelines with relation to sterilisation and the use of disposable items.
Facilities for the Disabled

We have a ground floor surgery, which is suitable for the disabled. There is however a small step leading to the surgery and therefore it may not be suitable for the severely disabled

Prevention

Children are always welcome however young they are. We aim to prevent dental disease rather than treat it at a later date

Car Parking

The practice has its own car park at the back of the property. Car park is accessed by the first gate on Toddington Road. There is also a convenient pay and display on Toddington Road. Please feel free to use our car park. The car park is for the patient’s use entirely at the car drivers/owners own risk.

Our Aim

We hope our surgeries have been equipped to create a comfortable and relaxing atmosphere in which to treat you. It is our aim to carry out your dental treatment efficiently and safely. We aim to earn the confidence of each and every client on each and every occasion. We are always happy to hear your comments.